This is a plain-language draft prepared to meet POPIA requirements for launch. We recommend having it reviewed by a legal professional before relying on it.

This policy explains what personal information Valet Lavage collects when you book with us, why we collect it, and your rights. Valet Lavage is operated by Riyaadah Holdings (Pty) Ltd (registration number 2026/454784/07), with its registered office at 5 Nathaniel Isaacs Crescent, North Beach, Durban, KwaZulu-Natal, 4001. The company is the responsible party for your information under the Protection of Personal Information Act (POPIA).

What we collect

• Your name.
• Your phone number, which is also your WhatsApp contact.
• The address or location where the vehicle will be washed.
• Your booking details: the service, vehicle, date, time, distance from our base and the fee.
• An email address, if you choose to give us one for invoices.
• A payment reference and, if you sign in and choose to save a card, a secure token that stands in for the card. We never see or store your actual card number.
• Your loyalty progress, counted against your phone number.

Why we collect it

We use your information to provide the service you booked: to confirm the booking, work out the call-out fee, take payment, contact you about the appointment, run the loyalty reward, and keep a record of your bookings and invoices. We do not sell your information, and we do not use it for advertising.

Card details

Card payments are handled entirely by our payment provider, Paystack, on their own secure and PCI-DSS compliant systems. Your card number, expiry and security code are entered on their page and never reach us. If you are signed in as a member and choose to save a card for faster booking, we store only a reusable token provided by the payment provider, and only with your explicit consent. You can remove a saved card at any time from your account, and it is deleted permanently.

Who we share it with

We share information only with the service providers that make the booking work:

• Our payment provider (Paystack), to process your payment.
• Google’s mapping service, to turn your address into a location so we can measure the distance and work out the call-out fee.
• Messaging services (WhatsApp and email), to send you booking confirmations and reminders.

These providers act on our behalf and are not permitted to use your information for their own purposes.

Where it is kept and how it is protected

Your booking information is stored in our booking system, which runs on Cloudflare’s infrastructure. We apply reasonable technical measures to protect it, including encrypted connections, access controls, and storing sign-in codes and sessions in a protected form. No system is perfectly secure, but we take the safeguarding of your information seriously.

How long we keep it

We keep your information for as long as needed to provide the service and to meet our legal and accounting obligations. You may ask us to delete information that we are no longer required to keep.

Cookies and analytics

The site uses a privacy-friendly, cookieless analytics tool that does not track you across other sites. If you sign in to the member area, we set a single secure cookie to keep you signed in. We do not use advertising or tracking cookies.

Your rights under POPIA

You have the right to ask what information we hold about you, to have it corrected, and to ask us to delete it where we are not required to keep it. You may also object to certain uses of your information. To exercise any of these rights, contact us using the details below.

Contact

For any privacy question or request, contact our Information Officer at info@valetlavage.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.