Terms of Service

These terms govern bookings made with Valet Lavage, a mobile car wash service operated by Riyaadah Holdings (Pty) Ltd, a private company registered in South Africa under registration number 2026/454784/07, with its registered office at 5 Nathaniel Isaacs Crescent, North Beach, Durban, KwaZulu-Natal, 4001. We are referred to here as “we”, “us” or “Valet Lavage”. By booking with us you agree to these terms.

What we do

We provide a mobile car wash and valet service. Our main service is the Full House: an exterior wash and shine together with a full interior clean. It is priced per vehicle by size, currently R150 for a hatchback, R200 for a sedan and R250 for an SUV or bakkie as an opening special. Add-on services such as headlight restoration or a deep interior clean are arranged and priced separately. We operate as a fully self-contained unit, bringing our own water and equipment.

Bookings and payment

• A booking is confirmed once payment has been received. Payment is made by card through our payment provider, on their secure page.
• The price shown at checkout is the service price for your chosen vehicle, multiplied by the number of vehicles, plus any call-out fee based on distance.
• Call-out is free within 10 km of our base in North Beach. Beyond that a fee applies by distance (R60 up to 15 km, R120 up to 20 km, R200 up to 30 km, and by quotation beyond 30 km). Where we cannot measure the distance automatically, the fee is agreed with you on WhatsApp before we proceed.
• For bookings of three or more vehicles at one location, we ask you to submit the request and allow us to confirm availability and final pricing with you personally.

Google Maps features

The booking form includes optional Google Maps features and content to suggest an address and help calculate the call-out distance. Your use of those features and content is subject to the then-current Google Maps end-user additional terms and the Google Privacy Policy. Our use of Google Maps Platform is also governed by the Google Maps Platform Terms. If the address helper is unavailable, you can enter the address manually; we may confirm an on-request call-out fee with you before proceeding.

Access and what we need from you

You do not need to remain present for the whole service. We do need reliable access to the vehicle, and to the keys where an interior clean has been booked. Any gate, complex or estate access must be arranged before we arrive. Please remove valuables and personal belongings from the vehicle beforehand. We will let you know once the vehicle is finished.

Cancellations, no-shows and access failures

You may cancel or reschedule free of charge up to 24 hours before your booking. A late cancellation or a no-show is not refundable. Where we arrive and cannot do the work for a reason within your control, such as the vehicle being absent or access not having been arranged, we refund the service price less the call-out fee. Our Refund, Cancellation and Service Policy sets out how this works and how refunds are paid.

Weather

If weather conditions prevent us from completing the service safely or to a proper standard, we will move your booking to the next suitable slot at no additional charge. Where you have a suitable covered area, we may be able to proceed.

Loyalty programme

Your eleventh wash is free. You take part automatically and there is nothing to join.

Earning credits

You earn one credit for each booking we complete. A credit is earned when the wash is done, not when you book it and not when you pay for it. A booking earns no credit if it is cancelled, if it expires before payment, if we record it as a no-show, or if we could not carry it out because we could not reach the vehicle.

A booking earns one credit however many vehicles are on it. Booking three cars at once is one wash for loyalty purposes.

Credits do not expire, and we do not remove them for inactivity.

Using your free wash

Once you hold ten credits, your next booking includes one free Full House for a single vehicle, at that vehicle’s standard price. The following limits apply:

• The reward covers the service price for one vehicle only. If the booking includes more than one vehicle, the others are charged normally.
• The call-out fee is not covered and remains payable, if one applies to your address.
• Add-ons and specialised services are excluded.
• You can hold one reward at a time. Your credits return to zero once the free wash has been completed.

If a booking that is using your free wash is cancelled or recorded as a no-show, the reward goes back to your account rather than being lost, and you can use it on a later booking.

General

Credits are held on your account and are tracked automatically. They have no cash value, cannot be exchanged for money or any other benefit, and cannot be sold, transferred, or combined with credits held on another account. Where more than one person books using the same account, that account’s credits are shared between them.

We may suspend or cancel credits, and decline a reward, where bookings have been made fraudulently, in someone else’s name without their permission, or with the purpose of accumulating credits without genuinely intending to have the work done.

We may change or withdraw the loyalty programme at any time. If we withdraw it, we will honour any free wash already earned for sixty days from the date we announce the change, and we will tell you before the change takes effect. Changes to the programme do not affect a booking you have already paid for.

Promotional codes

From time to time we issue promotional codes giving a percentage off. A code is entered when you book, and the discount is shown before you pay.

• A code reduces the service price only. The call-out fee, if one applies to your address, is not discounted and remains payable in full.
• A code cannot be used together with a free loyalty wash. If your free wash applies to a booking, the code is declined and your reward stays on your account for a later booking.
• Only one code may be used on a booking, and codes cannot be combined with each other.
• A code may carry a limit on how many times it can be used in total, a limit on how many times each customer may use it, an expiry date, or any combination of these. Where a code is limited per customer, you must be signed in to your account for it to apply.
• Codes have no cash value, cannot be exchanged for money, and cannot be sold or transferred.

If a booking made with a code is cancelled, expires before payment, or is recorded as a no-show, the use returns to the code and does not count against its limit. The code itself may still have expired by then.

We may withdraw a code at any time. Withdrawing a code does not affect a booking that has already been made using it. We may decline a code, and cancel a booking made with one, where it has been obtained or used fraudulently, used outside the terms it was issued under, or shared publicly when it was issued to a particular customer.

Your address

You are responsible for giving us a complete and correct address, including any complex, estate or building name and unit number. We use the address you give us to calculate the call-out fee and to reach the vehicle on the day.

If we arrive and cannot reach the vehicle at the address given, the call-out fee remains payable, and we will rebook the wash at a time that suits you on request. Where an address turns out to be in a different distance band from the one charged, we will confirm the correct fee with you before the wash rather than adjusting it afterwards.

Our care and responsibility

We take reasonable care with every vehicle. We are not responsible for pre-existing damage, wear, or faults, and we may decline to work on an area where cleaning could worsen an existing problem. If you believe we have caused damage, please raise it with us at the time or immediately after the service so we can inspect and resolve it fairly. To the extent permitted by law, our liability for any single booking is limited to the amount you paid for that booking.

Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page at the time of your booking.

Contact

Questions about these terms can be sent to info@valetlavage.co.za.